Troubleshooting Guide

Common Issues and Solutions

Generation Failed

Your video generation may fail for several reasons. Follow these steps to resolve the issue:

1. Review your prompt: Remove any prohibited or nonsensical content. Keep prompts clear and descriptive.
2. Try a different model: Some prompts work better with specific models. If Kling fails, try Wan 2.6 for a faster general route, Veo 3.1 for realism, or Seedance for a more stylized result.
3. Simplify the prompt: Overly complex prompts with conflicting instructions can cause failures. Break your idea into simpler parts.
4. Check service status: Occasionally, upstream model providers experience downtime. Wait a few minutes and retry.

If the generation fails, your credits are automatically refunded.

Low Quality Output

If the generated video looks blurry, distorted, or lacks detail:

1. Add more detail to your prompt: Specify textures, materials, lighting conditions, and camera angles.
2. Include style keywords: Add terms like "high detail," "sharp focus," "photorealistic," or "cinematic lighting."
3. Avoid generic descriptions: Replace "a city" with "a neon-lit Tokyo street at night with wet reflections on the pavement."
4. Try a different model: Each model has strengths. Kling excels at realism, while other models may handle stylized content better.

Unexpected Results

When the output does not match your intent:

1. Be more specific: Instead of "something magical," describe exactly what you see: "golden particles spiraling upward from an open book."
2. Reduce abstract language: Models interpret literal descriptions more reliably than metaphors.
3. Specify what to exclude: If you are getting unwanted elements, restructure your prompt to focus only on desired content.
4. Use image-to-video: Upload a reference image to give the model a concrete starting point.

Slow Generation

Generation times vary by model and server load.

1. Try Wan AI: It typically offers faster generation times compared to other models.
2. Use shorter durations: 3-5 second clips generate significantly faster than longer ones.
3. Avoid peak hours: Generation may be slower during high-traffic periods.

Credits Not Deducted or Refunded

• Credits are deducted when generation starts and refunded automatically if it fails.
• If you believe there is a billing discrepancy, contact support at the email listed on the pricing page.
• Check your credit history in account settings to review all transactions.