Getting Help

Support Channels

VisioArt offers several ways to get help depending on the urgency and nature of your issue.

Self-Service Resources

Before opening a support ticket, check these resources — most common questions are answered here:

• FAQ: Available on the pricing page, covering plan comparisons, credit usage, and refund policy.
• Docs search: Use the search bar at the top of this documentation site to find answers instantly.
• Generation history: Your Dashboard → History page logs every generation with status codes and error messages that help diagnose issues.

Common Issues and Fixes

Generation Failed

• Check that your prompt is between 10 and 1,000 characters. Very short or empty prompts are rejected.
• Try a different AI model — some models are better suited to specific content types.
• Reduce prompt complexity: remove contradictory instructions (e.g., "slow motion" combined with "explosive fast action").
• If the issue persists across multiple models, check the VisioArt status page for any active incidents.

Video Quality Is Low

• Add more descriptive language to your prompt: specify lighting conditions, camera angle, subject detail, and visual style.
• Use style modifier keywords such as "cinematic 4K", "hyperrealistic", or "golden hour lighting".
• Upgrade to a higher-tier model (e.g., Veo 3.1 or Sora 2) for photorealistic output.

Credits Not Updating After Purchase

• Refresh the page — credit balances update in real time but may require a manual reload.
• Check your email for a payment confirmation. If you received a receipt but credits did not appear within 5 minutes, contact support with the transaction ID.
• Verify your billing status in Settings → Billing to ensure the payment was not declined.

Login Issues

• Use the OAuth login (Sign in with Google) if you have forgotten your password — this bypasses the password requirement entirely.
• Use the Forgot Password link on the login page to trigger a reset email.
• If your account shows as suspended or banned, contact support@mail.visioart.ai with your account email address.

Feature Requests

Feature requests are tracked publicly. You can submit ideas by replying to feature threads on X or sending a detailed description to support@mail.visioart.ai with the subject line "Feature Request".